Frequently Asked Questions
Product Information
UJAIBA specializes in high-quality apparel made from imported fabrics, designed to provide maximum comfort and support. Our sizes range from S to XXL (32 to 44).
We prioritize quality and ensure that all products undergo rigorous quality checks before being listed on our website. Customer satisfaction is guaranteed, with hassle-free returns and exchanges.
While we strive for accuracy in product images and descriptions, the colors and images displayed on your monitor may vary due to different display settings.
Yes, you can exchange a product if it doesn’t fit, as long as you inform us within 12 hours of receiving the item and it’s in its original condition.
Yes, returns or exchanges for worn, washed, or damaged underwear are not accepted. However, defective or incorrect products are eligible for return or exchange.
Ordering and Payment
To place an order, simply browse our products, add your desired items to the cart, and follow the checkout process. You can choose your preferred payment method at the end.
We accept various payment methods, including cash on delivery (available in select areas), online bank transfer, and mobile banking services such as Bkash, Nagad, and Rocket.
Once an order is placed, it cannot be modified or canceled. Please ensure all details are correct before completing your purchase.
After placing your order, you will receive a confirmation email or SMS detailing your order summary and estimated delivery time.
Shipping fees apply based on your location. For orders within Dhaka, a shipping fee of 80 Taka is charged, while orders outside Dhaka incur a fee of 120 Taka. Free shipping is available for orders over 6000 Taka.
Shipping and Returns
UJAIBA processes orders within 2-3 business days. Delivery times vary based on your location, but we aim for prompt service.
We partner with reliable courier services such as Steadfast, Pathaw, RedX, Sundarban Courier, and S.A Paribahan to ensure timely deliveries.
To initiate a return or exchange, notify us via messaging or phone within 12 hours of receiving the product. The item must be in its original condition.
Customers are responsible for return shipping fees, except in cases where the product is defective or incorrect.
While we strive for timely delivery, any delays caused by third-party shipping providers are beyond our control. If you encounter delivery issues, please contact us for assistance.
Customer Support
You can reach our customer support team at [support@ujaiba.com]. We strive to address all inquiries in a timely and satisfactory manner.
If you receive a defective or incorrect item, please contact us immediately to arrange for a return or exchange.
Currently, we do not offer live chat support, but you can contact us via email or phone for any inquiries.
We welcome customer feedback! You can share your thoughts or suggestions via email at [support@ujaiba.com].
Yes, we will update our website with any changes to our Terms, Privacy Policy, or other policies. We recommend checking our website periodically to stay informed.