At UJAIBA, we aim to provide our customers with high-quality products and a satisfying shopping experience. If you are not fully satisfied with your purchase, please review our Returns, Exchange, and Refunds Policy below.

Eligibility for Return or Exchange

To qualify for a return or exchange, please adhere to the following guidelines:

• Notification Period: You must inform us within 12 hours of receiving the product.
• Condition: The product must be in its original condition, with all tags and packaging intact.
• Exclusions: Returns or exchanges for worn, washed, or damaged underwear are not accepted. Defective or incorrect products are eligible for return or exchange.
• Documentation: For product issues, please record an unboxing video upon delivery.

Return/Exchange Process

1. Notify Us: Contact us via messaging or phone within the specified time frame.
2. Shipping Fees: Customers are responsible for shipping fees for returns or exchanges, except in the case of defective or incorrect products.
3. Processing: Once we receive the returned item(s), we will process your refund or exchange within 2-3 business days.
4. Refunds: If eligible for a refund, we will initiate the refund process using the original payment method.

Product Information and Guarantees

UJAIBA products are crafted from high-quality imported fabrics and are available in sizes S to XXL (32 to 44). They are designed to offer maximum comfort and support. We guarantee customer satisfaction with hassle-free returns and exchanges.

Exclusions to Policy

• Items returned without prior notification may not be eligible for a refund or exchange.
• Refunds for orders paid via cash on delivery will be issued through a bank transfer.

Contact Us

If you have any questions regarding our Returns, Exchange, and Refunds Policy, please contact us at [support@ujaiba.com]. We are here to assist you and ensure a smooth return or exchange process.